Refund policy

RETURN & REFUND POLICY

L'ORĂH™ - South Africa

This Return & Refund Policy applies to all hair straightener brushes, hair styling tools and beauty products sold by L'ORĂH™ and is written in accordance with the Consumer Protection Act, 68 of 2008 ("CPA"). Nothing in this policy is intended to limit or waive any rights provided under South African law.

1. General

L'ORĂH™ sells hair styling and beauty products intended for personal haircare and styling use. Customers are encouraged to review product descriptions, specifications, temperature settings, usage instructions and safety guidelines carefully before purchasing.

2. Cooling-Off Period (Direct Marketing Only)

In terms of the CPA:

  • The 5-business-day cooling-off period applies to qualifying direct marketing sales

  • The customer may cancel the transaction within 5 business days after the transaction or delivery, as applicable under the CPA

  • The product must be returned in a condition consistent with the applicable legal requirements

  • Where applicable, the product should be unused and in its original packaging

Return shipping costs are for the customer's account where permitted by law, unless the product is defective or incorrectly supplied.

Refunds will be processed within the applicable period required by law after the returned product has been received and assessed.

3. Online Purchases (Change of Mind)

For purchases made online that are not subject to a statutory cooling-off or cancellation right:

  • L'ORĂH™ does not offer voluntary refunds or returns for change of mind

  • Incorrect product choice

  • Personal preference

  • Colour preference

  • Hair type preference

  • Ordering the wrong product

This does not affect any consumer rights provided under South African law.

4. Defective Products (CPA Section 56 Warranty)

All qualifying products sold by L'ORĂH™ carry the 6-month implied warranty provided under the CPA.

If a product is found to be:

  • Defective

  • Unsafe

  • Not durable

  • Not fit for its intended purpose

  • Not of acceptable quality

within 6 months of delivery, the customer may choose the applicable remedy provided by the CPA, which may include:

  • Repair

  • Replacement

  • Refund

L'ORĂH™ reserves the right to inspect, test or assess the product before approving a claim where permitted by law.

5. Exclusions: Wear, Tear & Misuse

The implied warranty does not apply where damage results from:

  • Normal wear and tear

  • Incorrect or unsafe use

  • Failure to follow usage instructions

  • Improper storage

  • Water or liquid damage where the product is not designed for exposure to water

  • Dropping or physical damage

  • Using an incorrect charger, cable, voltage or power source

  • Alterations or modifications

  • Unauthorised repairs or attempts to open the product

  • Using the product for purposes other than its intended hair styling use

  • Damage caused by negligence or misuse after delivery

Electrical hair styling products are designed to be used according to the supplied instructions, and their lifespan depends on proper use and care.

6. Hygiene & Safety

For hygiene and safety reasons:

  • Products showing signs of use, hair, residue, contamination or damage may not be returned for change of mind unless required by law

  • Opened or used personal-use beauty products may not qualify for a voluntary return where permitted by law

  • Returns that cannot reasonably be resold may be refused where permitted by law

  • This section does not affect valid claims relating to defective or unsafe products

7. Incorrect or Damaged Deliveries

If you receive:

  • An incorrect product, or

  • A product damaged during delivery

You should notify L'ORĂH™ as soon as reasonably possible after delivery, supported by clear photographic or video evidence where requested.

L'ORĂH™ will investigate the issue and, where L'ORĂH™ is responsible or where required by law, arrange the appropriate replacement, repair or refund at no additional cost to the customer.

8. Refunds

  • Approved refunds are issued via the original payment method where reasonably possible

  • Refund processing time may be up to 15 business days after approval

  • Payment providers and banks may require additional processing time

  • Delivery and shipping fees are non-refundable for voluntary change-of-mind returns unless required by law

  • Where a refund is required because of a defective or incorrectly supplied product, applicable costs will be handled in accordance with South African law

9. Returns Procedure

To request a return, refund, replacement or warranty assessment, contact L'ORĂH™ at:

Email: [muhammadcassim62@gmai'com]

Order number required

Please provide photographs or videos where reasonably requested to help us assess the product or delivery issue.

Returns sent without prior approval or return instructions may be refused or delayed.

10. Limitation of Liability

To the extent permitted by the CPA:

  • L'ORĂH™ is not liable for injury, loss or damage arising from improper, negligent or unsafe use of its hair styling products

  • Customers must use electrical hair products responsibly and according to the supplied safety and usage instructions

  • Always follow all safety, charging, temperature and usage instructions provided with the product

  • Customers should stop using the product immediately if it appears damaged or unsafe

Nothing in this policy excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.